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Field Service Team Lead

Apollo Video Technology is a leading manufacturer of video surveillance and fleet management solutions for public transit, rail, school transportation, law enforcement, military, commercial transportation, fire and EMS applications. We are continuing to build our Field Service team by adding a Field Service Team Lead.

Summary:   

The Field Service Team Lead will be responsible for supervising the Field Service Team at WMATA. They will mentor and support Field Service Techs and oversee and work on servicing all warranty and approved non-warranty repairs to Apollo Video equipment, as well as conduct maintenance in compliance with service contracts. They will provide Safety oversight for their team at and around the work site.  Special projects / assignments may be assigned.

Essential Duties and Responsibilities:

  • Supervise and coordinate Field Service Technicians at client site
  • Oversee site safety for Field Service Technicians at client site
  • Provide routine reporting to clients
  • Routine travel in a geographical area/zone
  • Occasional travel outside their zone
  • Services equipment on a daily basis
  • Maintains excellent customer service
  • Performs various system modifications/retrofit campaigns
  • Commissions and decommissions vehicles following transit agency guidelines
  • Checks work orders and related manuals and schematic diagrams to determine tasks to be performed and tools, equipment and parts needed for installation or repair assignment
  • Discusses assignment with customer’s representative and inspects installation site to verify that equipment is installed according to specifications
  • Tests electrical components and replaces faulty components using hand tools
  • Conducts routine preventative maintenance according to established guidelines and schedules
  • May train customer staff in repair and maintenance of equipment
  • Responsible for compliance of service contracts in respect to response times and service levels
  • Communicate, document and report faults and product failure trends
  • Compile reports, complete work orders and sign-off sheets
  • Document work performed
  • Manage inventory of spare equipment
  • Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

  • Excellent customer service skills
  • Supervise and communicate well with coworkers
  • Professional communication, both written and verbal
  • Excellent time management skills
  • Familiarity with automotive wiring
  • Expertise with electrical systems, use of volt meter and other tools
  • Use of small tools or hand tools
  • Troubleshooting skills – electrical systems, software and hardware
  • Advanced computer skills
  • Work autonomously and have the ability to make decisions without supervision (as work is typically conducted during overnight hours)

Education/Experience: 

  • High School diploma or equivalent. 
  • Professional license or related training. 
  • A combination of three to five years of directly related training and/or experience is typically required for carrying out the responsibilities for this job.  
  • 3 years of safety oversight experience in construction or system installation environments is required.

Supervisory Responsibilities: 

  • This position will supervise others.

Certificates and Licenses: 

  • OSHA 30-hour course card
  • Red Cross 1st aid and CPR certified
  • MECP Preferred

Physical Demands and Work Environment:

  • The physical demands and work environment described below represent the activities and surroundings of the positions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physically required to frequently sit, stand, talk, walk, climb or balance, stoop, kneel, crouch, crawl, twist, overhead lift and use hands to finger, handle or feel and to reach.  The employee may lift up to 50 pounds.
  • Ability to perform consistent work on transit fleet vehicles required. 
  • Varied field environment performing service work.
  • Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
  • The noise level in the work environment is usually moderate in an office or normal manufacturing environment, working on transit buses in garages.
  • Work is typically performed during evenings (overnight hours). Work may be done during daytime shift and weekends as needed to meet applicable deadlines.
  • Occasional local travel may be required between client locations and company sites via air/personal vehicle/company vehicle.

 

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